Introduction

At Spicespace, we are committed to protecting your privacy and ensuring your personal data is handled in accordance with global data protection and privacy regulations. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.spicespace.co) or use our mobile application.

We comply with various privacy and data protection laws worldwide, including but not limited to:

• India: Information Technology Act (ITA) and the Personal Data Protection Bill (PDPB)
• Asia: Personal Data Protection Act (PDPA) of Singapore, Personal Information Protection Law (PIPL) of China, and other applicable regional regulations
• Africa: Protection of Personal Information Act (POPIA) of South Africa, Nigerian Data Protection Regulation (NDPR), and other relevant frameworks
• Australia and Oceania: Australian Privacy Act (APA) and New Zealand’s Privacy Act
• Europe: General Data Protection Regulation (GDPR)
• United States: California Consumer Privacy Act (CCPA) and other applicable state and federal privacy laws
• Global: We adhere to internationally recognized data privacy principles to ensure comprehensive coverage across regions we operate in.

By accessing or using our services, you agree to the practices described in this policy, ensuring full compliance with relevant laws governing data privacy, transparency, and your rights as a user, regardless of your geographic location.1. Information We Collect

We collect several types of information from and about users of our Platform:

• Personal Data: This includes identifiable information like your name, email address, phone number, mailing address, and payment information (credit or debit card details, UPI information, bank account information, etc.). We collect this when you register for an account or use our services.
• Transactional Data: We collect information related to your transactions on the Platform, such as products purchased or sold, quantity and price, dates and times of transactions, and unique Transaction IDs.
• Device and Usage Data: We may collect information about the devices you use to access SpiceSpace, including IP addresses, browser type, mobile device identifiers, and usage statistics, such as access times and pages viewed.
• Cookies and Tracking Data: We use cookies and similar tracking technologies to track activity on our Platform and retain certain information. Cookies are small data files placed on your device to enhance your experience and ensure smooth operation of our services.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Account Management: To create and manage your account on the Platform.
• Transaction Processing: To facilitate the buying and selling of goods.
• Customer Support: To respond to your inquiries and provide customer service.
• Personalisation: To personalise user experience and recommend relevant products and services.
• Marketing & Promotions: To send you marketing communications, special offers, and other information related to our services (you can opt-out at any time).
• Analytics & Improvements: To monitor and analyze usage patterns, enhance the functionality of the Platform, and improve user experience.

3. Legal Basis for Processing (GDPR)

We process your data based on the following legal grounds:

• Consent: We will obtain your consent for specific processing activities, such as sending marketing communications. You have the right to withdraw your consent at any time.
• Contractual Necessity: We process your data to fulfill our contractual obligations, such as processing your orders and providing customer support.
• Legitimate Interests: We may process your data for our legitimate interests, such as improving our services and preventing fraud. We will always balance our interests against your privacy rights.
• Legal Obligations: We may process your data to comply with legal obligations, such as tax laws and data retention requirements.

4. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with third parties under the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us with payment processing, logistics, marketing, and other essential services. These third parties are bound by confidentiality obligations.
• Legal Obligations: We may disclose your personal information if required by law, legal process, or government request, or to protect the rights, property, or safety of SpiceSpace, our users, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your personal data to the new business entity.

5. Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you with services. We may retain your data for longer periods to comply with legal obligations, resolve disputes, or enforce our agreements.

6. Security of Your Data

We take the security of your personal data seriously. We use commercially acceptable means, including encryption and secure servers, to protect your information. However, please note that no method of transmission over the internet is 100% secure. We strive to protect your data but cannot guarantee its absolute security.

7. Your Data Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Correction: You have the right to request correction of inaccurate or incomplete data.
• Right to Deletion: You may request that we delete your personal data, subject to certain legal obligations.
• Right to Restriction: You can ask us to restrict the processing of your personal data under certain conditions.
• Right to Withdraw Consent: You may withdraw your consent to data collection and processing at any time by contacting us (however, this may affect your ability to use the Platform).

8. CCPA Specific Rights

If you are a California resident, you have additional rights under the CCPA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out of Sale: We do not sell your personal information.
• Right to Non-Discrimination: You have the right to not be discriminated against for exercising your CCPA rights.

9. Cookies Policy

SpiceSpace uses cookies to enhance your browsing experience, including:

• Essential Cookies: Necessary for the operation of our Platform.
• Analytical/Performance Cookies: Help us understand how users interact with our services.
• Advertising Cookies: Used to show you relevant advertisements and promotions.

You can modify your cookie preferences in your browser settings, but disabling cookies may affect functionality.

10. Third-Party Links

Our Platform may contain links to third-party websites or services. This Privacy Policy does not apply to third-party sites, and we are not responsible for the privacy practices of such websites. Please review their privacy policies for more information.

11. Children’s Privacy

Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we discover that we have inadvertently collected data from a child, we will take steps to delete such information.

12. ADA Compliance

We are committed to making our Platform accessible to individuals with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA to ensure accessibility for all users.

13. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of significant changes by posting the revised policy on our website and updating the “Effective Date”. Your continued use of SpiceSpace after changes are made constitutes your acceptance of the revised policy.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: privacy@spicespace.co

Effective Date: October 01, 2024